NEXORASHIP COURIER & LOGISTICS
TERMS & CONDITIONS
Last Updated: [Date]
These Terms & Conditions (“Terms”) govern the use of courier, logistics, shipping, pickup, delivery, COD, return and other related services provided by Nexoraship Courier & Logistics (“Nexoraship”, “we”, “us” or “our”).
By accessing our website, dashboard, application or using our services, the customer (“Customer”, “you” or “User”) acknowledges that they have read and agreed to these Terms.
1. Scope of Services
Nexoraship may provide courier booking, shipment management, pickup, delivery, COD collection, shipment tracking, return/RTO and other logistics-related services.
Service availability may depend on location, courier partner, shipment type, weight, dimensions, serviceability and other operational conditions.
2. Customer Information
The Customer must provide complete and accurate information at the time of booking, including:
- Sender and receiver name
- Complete delivery address
- Valid mobile number
- PIN code
- Shipment details
- Correct product/contents information
- Correct weight and dimensions
- COD amount, where applicable
The Customer may be responsible for applicable additional charges arising from incorrect or incomplete information, subject to applicable law.
3. Shipment Declaration
The Customer is responsible for accurately declaring the contents of every shipment.
The Customer must not use an incorrect description or intentionally conceal the actual contents of a shipment.
If incorrect, misleading or incomplete shipment information is identified, the shipment may be held, returned or otherwise handled in accordance with applicable law and courier-partner policies.
4. Prohibited and Restricted Items
Customers must not ship items that are prohibited or restricted by applicable law, regulatory requirements or the relevant courier partner's policies.
This may include illegal goods, hazardous materials, explosives, prohibited drugs, counterfeit goods, stolen goods and other restricted items.
5. Packaging
The Customer is responsible for properly packing and securely sealing the shipment.
Fragile, liquid, electronic and sensitive items should be packed using suitable protective materials.
Damage resulting from inadequate or improper packaging may be subject to the applicable courier partner's claim and investigation process.
6. Weight and Dimensions
Shipping charges may be calculated on the basis of actual weight or applicable volumetric weight, dimensions, destination, service type and applicable courier rates.
If a courier partner re-weighs or re-measures a shipment and a difference is identified, applicable additional charges may be adjusted from the Customer's account or wallet.
7. Shipping Charges
Shipping charges are calculated according to the applicable rate, service type and shipment information.
Fuel surcharge, remote-area surcharge, handling charges, weight discrepancy charges and other applicable charges may apply where applicable.
8. COD Services
Where COD services are available, the Customer must provide the correct COD amount.
COD collection and settlement will be processed according to the applicable payment process, courier partner terms and settlement cycle.
Incorrect COD information, cancelled orders, failed deliveries or RTO may result in applicable additional charges.
9. COD Limits
Nexoraship may establish or modify minimum or maximum COD limits based on operational, risk-control or courier-partner requirements.
The applicable limit may be displayed on the platform at the time of booking.
10. Wallet and Recharge
Where a wallet facility is available, the Customer may use the wallet balance for shipping charges and other applicable services.
Minimum and maximum recharge limits may apply as displayed on the platform.
The Customer is responsible for maintaining the security of their account and login credentials.
11. Wallet Withdrawal and Refund
Wallet withdrawals and refunds will be processed according to the applicable platform policy and verification requirements.
Where a transaction, shipment or charge is under investigation or dispute, the relevant amount may be held or adjusted to the extent permitted by applicable law.
12. Pickup
The Customer must provide an accurate pickup address and required pickup information.
Pickup is subject to courier partner serviceability, route availability and operational conditions.
13. Delivery
Nexoraship and its courier partners will make reasonable efforts to deliver shipments within the applicable estimated delivery period.
Unless expressly stated otherwise, delivery timelines are estimates and are not guaranteed.
Weather conditions, traffic, strikes, operational disruptions, incorrect addresses, recipient unavailability, security restrictions and other circumstances may cause delays.
14. Delivery Attempts
The courier partner may attempt to contact the recipient using the contact information provided by the Customer.
If the recipient is unavailable, the address is incorrect, the phone number is unreachable, delivery is refused or another delivery issue occurs, re-attempt or RTO may be processed according to the applicable courier policy.
15. RTO / Return Shipments
If a shipment cannot be successfully delivered, it may be returned to the sender according to the applicable courier process.
Applicable RTO/return shipping charges may be charged to the Customer.
RTO charges may vary according to courier partner rates and applicable service conditions.
16. Address Correction
Address correction after shipment processing or dispatch may not always be possible.
Where the courier partner provides an address-correction facility, additional charges and applicable service conditions may apply.
17. Shipment Tracking
Tracking information is provided based on information received from the applicable courier partner/system.
Tracking updates may occasionally be delayed.
Customers may contact support if an unusual or incorrect tracking status appears.
18. Lost or Damaged Shipments
If a shipment is reported as lost, damaged or otherwise compromised, an investigation may be conducted according to the applicable courier partner's claim process.
The Customer may be required to provide invoices, photographs, shipment information, packaging evidence or other supporting documents.
Claim approval will be subject to the applicable claim policy, investigation and available evidence.
19. Liability
Nexoraship will make reasonable efforts to facilitate its services. Logistics services may involve third-party courier partners and other service providers.
Any liability or claim will be determined according to applicable law, agreed service terms, declared shipment value, applicable courier-partner policy and available evidence.
Nothing in these Terms is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable law.
20. Fraud and Misuse
Customers must not use the platform or services for fraudulent, deceptive, illegal or abusive activities.
This may include fake orders, intentionally incorrect addresses, deliberate misuse of RTO services, payment fraud, identity misuse, prohibited shipments or system abuse.
Where permitted by applicable law, Nexoraship may restrict, suspend or terminate services or accounts involved in such activities.
21. Account Security
Customers are responsible for keeping their username, password, OTP and other account credentials confidential.
Any suspected unauthorized access should be reported to Nexoraship promptly.
22. Cancellation
Shipment cancellation depends on the shipment status and applicable courier process.
Once pickup or shipment processing has commenced, cancellation may not always be possible and applicable charges may apply.
23. Refunds
Refunds will be processed according to the applicable refund policy and the circumstances of the transaction.
Shipping charges, COD charges, RTO charges, payment gateway charges or other applicable non-refundable charges may be treated separately during refund processing, where permitted.
24. Customer Complaints
Customers may raise complaints regarding shipments, billing, delivery, COD settlement or other services through the available support channels.
Customers should provide the relevant AWB/shipment number, order ID and supporting information when submitting a complaint.
25. Privacy and Personal Data
Nexoraship may process information provided by Customers for purposes including service delivery, shipment processing, customer support, payment and settlement, fraud prevention, legal compliance and other legitimate business purposes, subject to applicable privacy and data-protection requirements.
26. Third-Party Courier Partners
Nexoraship may use third-party courier and logistics partners for shipment fulfilment.
Where applicable, the relevant courier partner's operational terms, service conditions and limitations may also apply to the shipment, subject to applicable law.
27. Force Majeure
Nexoraship shall not be responsible for delays or service disruptions caused by circumstances beyond reasonable control, including natural disasters, floods, earthquakes, epidemics/pandemics, war, government restrictions, strikes, riots, transportation disruptions, major technical failures or similar events.
Nexoraship will make reasonable efforts to restore services when practicable.
28. Website and Platform Availability
Nexoraship will make reasonable efforts to maintain the availability and functionality of its website and platform.
Temporary interruptions may occur due to maintenance, technical issues, server problems, network failures, cybersecurity incidents or other circumstances.
29. Intellectual Property
The Nexoraship name, logo, website design, graphics, text, software and other platform content may be protected by applicable intellectual property laws.
Such content must not be copied, reproduced, modified or commercially used without appropriate authorization, except where permitted by law.
30. Changes to These Terms
Nexoraship may update these Terms from time to time due to operational requirements, changes in services or legal/regulatory requirements.
Updated Terms may be published on the website or platform. Where required, appropriate notice may be provided for material changes.
31. Applicable Law and Disputes
These Terms shall be interpreted in accordance with the laws applicable in India.
In the event of a dispute, the parties may first attempt to resolve the matter through the available customer support and grievance mechanism.
Nothing in this clause limits any statutory rights or remedies available to a Customer under applicable law.
32. Severability
If any provision of these Terms is determined to be invalid or unenforceable by a competent authority or court, the remaining provisions shall continue to remain effective to the extent permitted by law.
33. No Waiver
Failure to immediately enforce any right or provision of these Terms shall not constitute a permanent waiver of that right or provision, subject to applicable law.
34. Customer Declaration
By booking a shipment through Nexoraship, the Customer confirms that:
- The information provided is accurate and complete.
- The shipment contents have been correctly declared.
- The shipment has been appropriately packaged.
- Applicable shipping conditions will be followed.
- Prohibited or restricted goods will not be shipped by providing false information.
- Applicable charges and service conditions are understood.
- The contact information provided is accurate.
35. Customer Rights
These Terms are not intended to remove or unnecessarily restrict any statutory rights available to Customers under applicable laws.
Customers may have rights and remedies available under applicable consumer protection and other laws.
36. Contact and Grievance
For any complaint, query or grievance, Customers may contact:
Company Name: Nexoraship Courier & Logistics
Email: [nexorashipcourier@gmail.com]
CUSTOMER ACCEPTANCE
“I have read and understood these Terms & Conditions and agree to use Nexoraship Courier & Logistics services in accordance with these Terms and applicable laws.”
NEXORASHIP COURIER & LOGISTICS
PRIVACY POLICY
Last Updated: 26 September 2026
Nexoraship Courier & Logistics (“Nexoraship”, “we”, “us” or “our”) respects your privacy and is committed to protecting the information provided by customers and users of our website, dashboard and logistics services.
1. INFORMATION WE COLLECT
We may collect information such as:
- Name
- Mobile number
- Email address
- Pickup and delivery address
- PIN code
- Shipment details
- Billing and payment-related information
- Order and transaction information
- Account and login information
- Information required for customer support and service delivery
2. USE OF INFORMATION
We may use the information collected for purposes including:
- Creating and managing customer accounts
- Processing courier and shipment bookings
- Pickup and delivery services
- Shipment tracking
- COD processing and settlement
- Payment and wallet-related services
- Customer support
- Handling complaints and disputes
- Fraud prevention and security
- Improving our website and services
- Meeting applicable legal and regulatory requirements
3. SHIPMENT INFORMATION
Information relating to the sender, recipient, shipment contents, address and contact details may be processed or shared with relevant courier, logistics, payment and service partners where reasonably required to provide the requested service.
4. PAYMENT INFORMATION
Payments may be processed through third-party payment gateways or financial service providers.
Nexoraship may receive transaction-related information necessary to confirm and manage payments, refunds, settlements or other related services.
5. COOKIES AND TECHNICAL INFORMATION
Our website or platform may use cookies, logs and similar technologies to maintain sessions, improve functionality, understand website usage and enhance security.
6. INFORMATION SHARING
We may share relevant information with:
- Courier and logistics partners
- Payment gateways and financial service providers
- Technology and hosting service providers
- Customer support/service providers
- Government authorities or law-enforcement agencies where legally required
We do not intend to sell personal information to third parties for purposes unrelated to providing or improving our services.
7. DATA SECURITY
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
8. DATA RETENTION
We may retain information for as long as reasonably necessary for providing services, maintaining business and transaction records, resolving disputes, preventing fraud, meeting legal obligations and other legitimate purposes.
9. CUSTOMER RESPONSIBILITY
Customers should ensure that the information provided to Nexoraship is accurate and should not share their account passwords, OTPs or other confidential login credentials with unauthorized persons.
10. THIRD-PARTY SERVICES
Our services may involve third-party courier partners, payment gateways, technology providers and other service providers.
Their services may be subject to their own privacy policies and applicable terms.
11. CHILDREN'S PRIVACY
Our services are intended for users who are legally permitted to enter into applicable agreements under the laws of India. We do not knowingly collect personal information from children for purposes contrary to applicable law.
12. LEGAL AND REGULATORY COMPLIANCE
Personal information may be processed, retained or disclosed where necessary to comply with applicable laws, regulations, court orders, governmental requirements or to protect legal rights and prevent fraud or misuse.
13. YOUR PRIVACY RIGHTS
Subject to applicable law, users may have rights relating to their personal information, including rights concerning access, correction, withdrawal of consent or other applicable data-protection rights.
Requests may be submitted through our official contact details.
14. CHANGES TO THIS PRIVACY POLICY
Nexoraship may update this Privacy Policy from time to time to reflect changes in our services, business practices or applicable legal requirements.
The updated Privacy Policy may be published on our website or platform.
15. CONTACT US
For privacy-related questions or requests, please contact:
Company Name: Nexoraship Courier & Logistics
Email: [nexorashipcourier@gmail.com]
Phone: [+91 7906549127]
By using our website, creating an account or using our services, you acknowledge that you have read and understood this Privacy Policy, subject to your rights under applicable law.
